Zoho Desk Knowledge Base

With html and css you can mimic the look and feel of your website on your self service portals.

Zoho desk knowledge base.

Typically articles can be confined to three states before they are published or. With zoho assist knowledge base you can access solution articles created for addressing various issues which might help you to draw parallel to issues you are experiencing. Zoho desk is the industry s first context aware help desk software that helps businesses focus on the customer. Help desk administrators and agents who have profile permissions can create or edit articles in your knowledge base.

Welcome to escholars. Get your questions answered share your ideas and promote active learning. Zoho desk s knowledge management software is known for the built in setup of a customizable multi brand help center and a multi lingual knowledge base. Essential features of our class 11th course.

You can rename this category later. Sign up for a free trial. Zoho desk is context aware customer service software that helps you put your customers at the heart of the company. Hover your mouse pointer on a category and then click the edit icon.

Embed a knowledge base user community and ai capabilities into your website saas product and mobile app to help your customers find answers quickly. Main course features of ca foundation course. Essential features of our course for bba b com students. Customize your help center completely for each brand you support and set up different knowledge base articles for every brand.

Click manage kb from the left panel. Click the knowledge base kb module. The edit category window slides open from the right. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.

When you sign up for zoho desk a default category that goes by the name of your portal will be added to your knowledge base. You can choose to hide this category from being displayed to your customers in the help. The knowledge base in zoho desk is the information center for your customers to read through the articles and help themselves with their problems. Edit the category name.

Make the following changes to the category. Powered by zoho desk. Font size full width.